Last updated: September 15, 2026

Every Powerfull piece is produced individually after you place your order. This policy sets out exactly what we cover and how to raise a claim. For production times and shipping costs, see Shipping & Returns.

Damaged or defective items

Claims for damaged or defective items must be submitted within 30 days of receiving your order.

Packages lost in transit

Claims for lost packages must be submitted no later than 30 days after the estimated delivery date.

Our mistakes

If the error is ours — wrong item, wrong size sent or a print defect — it is covered entirely at our cost.

Change-of-mind returns

Because each piece is made to order, we do not accept returns or exchanges on correctly fulfilled orders, and we do not refund orders for buyer’s remorse. Please check the size guide before ordering, and email us if you are between sizes.

How to raise a claim

Email info@powerfullbrand.com with your order number and, for damage or defects, a photograph. Please contact us before sending anything back: we will confirm whether a return is needed and where to send it.

Incorrect address

If you provide an incorrect or insufficient address and the shipment is returned, you are responsible for the reshipping costs once we have confirmed an updated address with you.

Unclaimed shipments

You are responsible for the reshipping costs of shipments that are not collected. Returns left unclaimed for more than 30 days will not be processed.

Governing law

This policy is governed by Spanish law.